Counting beans
From Seth Godin Blog
Counting beans
If you have to serve chili to
1,000 people, holding back just one bean from each person means you end up with
a tidy savings, and almost no one is going to notice.
If you run a call center and
hire people who make a dollar less an hour, who are less supported, or less
trained, or less caring, the impact on each interaction will probably seem
pretty small. Of course, if you have a thousand operators, you just saved
a lot of money.
And, if you make cars and you
figure out how to replace a bolt with a slightly less resilient one, very few
drivers will notice, and if you make 200,000 cars a year, that might be enough
to pay your entire salary.
You've already guessed the problem.
Some people will notice that
the portions are a little skimpy. Some customers will be annoyed enough to
switch to another company. And some people are going to die.
When we add up lots of little
compromises, we get to celebrate the big win. But overlooked are the unknown
costs over time, the erosion in brand, the loss in quality, the subtraction
from something that took years to add up.
In a competitive environment,
the key question is: What would happen if we did a little better?
Organizations that add just a
little bit every day always defeat those that are in the subtraction business.
I think Seth has a point the organizations that are doing well do something for their clients, bring some value Amazon, Booking, Apple, etc....
When you are in the subtraction business normaly you don't research and you don't think in the most important question of all
How can i improve my client life ?
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