84% of Customers are on-line
ING said retail customers in the Netherlands have embraced new technologies for their banking needs at a faster rate than expected, reducing the need for traditional bank branches.
Some 84% of those customers' transactions were made online in 2012, up from 57% in 2008. Traffic to mobile-phone applications increased to 25 million visits a month in 2012, nearly triple the 9 million in 2011. Moreover, 60% of sales of saving-and-loan products were made through the Internet, the bank said.
http://online.wsj.com/article/SB10001424127887324162304578301252027247198.html
I am sure the number of transactions in the net are going trough the roof. However i would like to know if the net is good for routine transactions and the big ticket decisions are made face to face.
I would tend to think that people will do the big decisions face to face. If this is the case companies should hire good sales.
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